Legal Area

General Terms and Conditions of Sale

The following General Terms and Conditions of Sale (together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) govern the offer and sale of products on our website ("thecorner.com"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
The products purchased on thecorner.com are sold directly by YOOX NET-A-PORTER GROUP S.p.A. ("YOOX NET-A-PORTER GROUP"). YOOX NET-A-PORTER GROUP has its registered office in Italy at Via Morimondo, 17 – 20143 Milano (MI), business register number, tax code and VAT number 02050461207, fully paid up share capital of Euro .

If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on thecorner.com, as well as other general information on the services provided by thecorner.com.

1. Our Business Policy
1.1 YOOX NET-A-PORTER GROUP offers products for sale on thecorner.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a "Consumer", please do not buy any products on thecorner.com.
1.3 YOOX NET-A-PORTER GROUP reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with YOOX NET-A-PORTER GROUP's business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on thecorner.com between the users of thecorner.com and YOOX NET-A-PORTER GROUP.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on thecorner.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions. Under no circumstances shall YOOX NET-A-PORTER GROUP be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of thecorner.com and third parties.

2. How to Execute a Contract with YOOX NET-A-PORTER GROUP
2.1 To place an order for the purchase of one or more products on thecorner.com, you must fill out the online order form and send it electronically to YOOX NET-A-PORTER GROUP, following the relevant instructions.
2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.
2.3 An order shall be deemed submitted when YOOX NET-A-PORTER GROUP receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order in the Customer Care area.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 The submission of orders to YOOX NET-A-PORTER GROUP must be in English.
2.8 After your order form has been submitted, YOOX NET-A-PORTER GROUP will process your order.
2.9 YOOX NET-A-PORTER GROUP may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that YOOX NET-A-PORTER GROUP has not carried out your purchase order specifying the reasons thereof. If the products displayed on thecorner.com are no longer available at the time of your last access or once YOOX NET-A-PORTER GROUP has received your order form, YOOX NET-A-PORTER GROUP shall inform you of the unavailability of the ordered products within thirty (30) days from the day after YOOX NET-A-PORTER GROUP has received your order. If the order form has been sent and the price has been paid for items that are no longer available, YOOX NET-A-PORTER GROUP will refund the amount paid for those items.
2.10 By submitting an order form to YOOX NET-A-PORTER GROUP, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with YOOX NET-A-PORTER GROUP. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on thecorner.com.
2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on thecorner.com, also through links, including the General Terms and Conditions of Use and Privacy Policy.
2.12 Upon submission of an order form, YOOX NET-A-PORTER GROUP shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication
3.1 On thecorner.com, we offer for sale luxury and top-quality products. These products are purchased by YOOX NET-A-PORTER GROUP directly from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
3.2 YOOX NET-A-PORTER GROUP does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on thecorner.com on each product page. The products offered for sale on thecorner.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which YOOX NET-A-PORTER GROUP cannot ship, will be automatically cancelled.
3.6 All Products sold by YOOX NET-A-PORTER GROUP come with an identification tag attached with a disposable seal. DoWhen trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

3.7 As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

4. Payments
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by YOOX NET-A-PORTER GROUP except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.

5. Shipping and Delivery of the Products
5.1 For specific product shipping and delivery procedures, please visit the Customer Care area and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Care
6.1 For any information requests YOOX NET-A-PORTER GROUP can be contacted via the Customer Care area.

7. Consumer Rights and the Cooling-Off Period
7.1 If you are a Consumer, you may cancel your contract with YOOX NET-A-PORTER GROUP in relation to products purchased from thecorner.com, without any penalty and without specifying the reason, by notifying YOOX NET-A-PORTER GROUP in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) in accordance with this Clause 8 and Clause 10 below.
7.2 You should return the products to YOOX NET-A-PORTER GROUP within fourteen (14) calendar days from the date you notify YOOX NET-A-PORTER GROUP of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3 To return the products:

• you should notify us in writing within fourteen (14) calendar days, (beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product)) by completing and submitting the online Return Form or by Contacting Us. You should keep a record of your cancellation notice
• the products should not have been used, worn, washed or damaged;
• the identification tag should still be attached to the products with the disposable seal;
• the products should be returned in their original packaging;
• products should be returned to YOOX NET-A-PORTER GROUP within fourteen (14) calendar days of the date you notify us of your decision to cancel.

7.4 If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. The Vendor will refund the price of the product in full, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
7.5 You can return the products to YOOX NET-A-PORTER GROUP either by:

• the approved courier (as indicated on the online Return Form) via the pre-paid, personalised return label enclosed in you original order, and YOOX NET-A-PORTER GROUP shall deduct from your refund the cost of return postage; or
• by packaging the relevant products securely and sending them, at your own risk and cost, to YOOX NET-A-PORTER GROUP using your return number (as provided via the online Return Form). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier as detailed at clause 7.5(a). 8.7 The cancellation right set out in this section 8 does not apply to: (a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; (b) products comprising sealed audio or video recordings (such as DVDs and CDs) or computer software, if the product becomes unsealed after delivery; (c) products which are made to your specifications or clearly personalized; or (d) products which have become inseparably mixed with other items after delivery.

8. Items returned because they are damaged, defective or incorrect
8.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using YOOX NET-A-PORTER GROUP's approved courier (as indicated on the Return Form), or by refunding your return postage costs). This right is additional to your statutory right to cancel as set out in section 8.
8.2 You must notify YOOX NET-A-PORTER GROUP of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.3 To return the products:

a. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed or damaged;
c. the identification tag should still be attached to the products with the disposable seal;
d. the products should be returned, complete and unused, with their original packaging (in the case of audio CDs, books, design objects, jewelry, the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to YOOX NET-A-PORTER GROUP within seven (7) working days following notification to YOOX NET-A-PORTER GROUP of the damaged or defective product or of YOOX NET-A-PORTER GROUP's error.

8.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by YOOX NET-A-PORTER GROUP of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to YOOX NET-A-PORTER GROUP. In the event that YOOX NET-A-PORTER GROUP finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery YOOX NET-A-PORTER GROUP reserve the right to retain the products and the purchase price and recover YOOX NET-A-PORTER GROUP's fees and expenses from you.
8.6 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by YOOX NET-A-PORTER GROUP to the individual who made the payment.
8.7 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
8.8 We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
8.9 YOOX NET-A-PORTER GROUP will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:

a. delay caused by Credit Card/Debit Card companies refund policies;
b. payment made by cash on delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.

9. Privacy
9.1 You will find information on how we process your personal data by clicking on Privacy Policy.
9.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of thecorner.com.
9.3 For information on our Privacy Policy you can contact our Customer Care and select ‘Privacy’ as the subject or you can contact us at our registered offices located in Via Morimondo, 17 – 20143 Milano (MI), Italy.

10. Governing Law
10.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

11. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on thecorner.com.

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