Customer Care


Ready… set… shop!

About Us is the luxury online boutique devoted to creating distinctive style. Shop an eclectic and selective assortment of high fashion, and directional designers for men and women from around the globe through dedicated mini-stores.

Mixing the edgy with the elegant, the site’s pioneering retail concept is the “corner” - a mini-store and creative platform. Labels showcase their new releases alongside buzzy multimedia content, an interactive medium that provides shoppers with an unexpected view into the designer’s world. delivers to more than 50 countries worldwide. From black-on-black packaging to worldwide express shipping, easy returns and white-glove customer care via phone and email, service at is as impeccable and sophisticated as its product offer. is “Powered by YOOX NET-A-PORTER GROUP”, which has offices and operations in Europe, the United States, Japan, China and Hong Kong, ensuring an exceptional level of customer service.

For more details, please visit our corporate site.

Ordering on

To make purchases on you must register first.

Item search

Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click on Shopping Bag
  4. Select a shipping method and a payment method
  5. Enter your shipping details and on the following page, your payment details
  6. Check that the information you entered is correct and click "Buy Now".

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Order Status

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Corner area.

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

If the problem persists, please contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
  • The URL that you were trying to access (for example,

Contact Us