Legal Area

RETURN POLICY

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within twenty (20) days from the date of delivery. We offer no exchange before sending your article of merchandise back to us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

  • can be sent back to us only after you have completed and submitted the online Return Form available on the US Site within twenty (20) days of delivery; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;

  • must be unused, unworn, unwashed and in the same condition in which it was received by you;

  • must have all identification tags still attached with the disposable seal that must still be intact;

  • must be returned complete with all of its parts and accessories;

  • must be sent in its original packaging;

  • must be shipped back to our fulfillment house within twenty (20) days of the date of delivery;

  • must be sent in one single shipment; products that belong to the same order must be returned to us at the same time;

  • must be shipped from the United States.

If all of these conditions are satisfied, we will refund your order value, less original shipping costs. If you send the package with UPS, return shipping costs charged to the customer will correspond to $6.00. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by YOOX NET-A-PORTER GROUP's fulfillment house. If you do not request the return of your merchandise within said thirty-day period, you authorize YOOX USA, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

SALES OF BEACHWEAR AND UNDERWEAR ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE

REFUND POLICY
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company's policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

DISPOSABLE SEAL
All of our products come with a disposable seal. Please try on your item before removing the disposable seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.

UPS
Your return can be sent to us by UPS, using the pre-printed label which you can find within the original shipment. If you send the package with UPS, return shipping costs charged to the customer will correspond to $6.00. Please visit http://www.ups.com/dropoff?loc=en_US to find the UPS drop-off location nearest to you. If you prefer you can send the return at your expense, with a courier of your choice. We are not responsible for any loss or damage to products if you ship your return without using UPS.

WE OFFER NO EXCHANGES ON MERCHANDISE PURCHASED ON THE US SITE.

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